1. Introduction: These Terms of Sale are Additional Terms subject to our Terms of Use and set forth a legally binding agreement between you and KHAJAJA. (“KHAJAJA”, “we”, “us”) and govern online transactions for products or preorders (collectively, “Orders”) initiated or completed on khajaja.com (the “Site”). By using the Site and placing Orders, you acknowledge and accept these Terms of Sale. These Terms of Sale are subject to change without prior written notice at any time, in our sole discretion. The latest version of these Terms of Sale will be posted on the Site, and you should review these before placing any Orders through the Site. Your continued use of the Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes. When such a change is made, we will update the “Last Updated” date at the top of this page.

2. Order Acceptance and Billing: Information regarding acceptable payment methods and shipping destinations is is provided during the checkout process. Your Order cannot be processed without correct shipping and billing information, and we cannot make changes to your Order after it is placed. Before accepting an Order, we may request additional information from you, and we reserve the right to reject Orders or to cancel them after acceptance. You will not be charged for your Order until it ships from our warehouse to the address you provided. By confirming your purchase during the checkout process, you agree to pay for the Order. We may put an authorization hold on your debit/credit card when you place your Order, which should be removed by your card-issuing bank once your card has been charged. Please note that Khajaja doesn’t control how long authorization holds stay on your account. You may call your card-issuing bank if you have further questions. To be eligible to complete an Order, you must be at least the age of majority where you reside (18 years old in most states).

3. Pricing and Sales Tax: All prices are in U.S. dollars. All prices posted on the Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the Order is placed. Prices listed on the Site do not include taxes or charges for shipping and handling. We are not responsible for pricing, typographical, or other errors on the Site by us and we reserve the right to cancel any Orders arising from such errors. Sales tax is charged on Orders where applicable. The sales tax will be based on the state of the shipping address. Please note that some states charge sales tax on shipping fees as well.

4. Payment Methods: We accept payment methods as indicated during the checkout process. We are not responsible for external payment processor practices or their terms. By placing an Order, you represent and warrant that the payment information you supply to us is accurate, you are duly authorized to use the designated payment method, and that you authorize us, or our payment processor, to charge your designated payment method. We reserve the right to automatically suspend or cancel your Order if we cannot verify the payment method you designate, or if it is invalid or otherwise not acceptable.

5. Gift Cards: You may use a gift card issued by Khajaja as a payment option. Should the gift card cover the full amount of the Order, including shipping and sales tax, the gift card will cover the full payment and you will not be separately charged. If, after using a gift card as a payment option, you still owe a remaining balance, you will be prompted to provide a separate payment option, such as your credit card information, to cover the remaining balance. Please make sure you apply your gift card first before any other form of payment. We only honor one gift card per Order.

6. Discount Codes: When using a coupon or promotion code, only one can be applied to your Order at a time. Once the code is applied, the subtotal of your Order will be adjusted. If it is a shipping promotion, as long as the correct shipping method is selected, the cost of shipping will adjust. Please make sure that you review and understand the promotional details to confirm your Order qualifies for the promotion.

7. Shipping:  General. All deliveries are pending acceptance of the Order and merchandise availability. We may request additional information from you to process your Order. All Orders placed through the Site are fulfilled pursuant to a shipment contract between Khajaja and the carrier. If the carrier does not deliver the merchandise to you, Khajaja may file a claim against the carrier.
If you receive an incorrect item, or damaged merchandise, please contact Khajaja.com Customer Support immediately by email contact@khajaja.com.

8. Cancellation: To the fullest extent permitted by applicable law, we may refuse or cancel an Order for any reason including limitations on the quantity available, eligibility requirements, inaccuracies or errors in pricing information, or problems identified by our credit and fraud avoidance partners. We are not responsible for pricing, typographical, or other errors and we reserve the right to cancel any Orders arising from such errors, even after your receipt of an Order confirmation. If your Order is canceled after your payment method has been charged, we will issue a credit to your payment method in the amount of the charge. Khajaja may, at its discretion and as permitted by applicable law, either contact you for instructions or cancel your Order and notify you of such cancellation. Otherwise, Orders are not eligible for cancellations by you. If you no longer want to receive your Order, your sole remedy is to return it subject to our return policies in Section 9 below.

9. Returns and Exchanges: General. Subject to any applicable Additional Terms, to be eligible for a refund on your Order, you must return the item within 30 days of receipt. Gifts must be returned within 30 days of receipt and include the appropriate gift receipt.

To return an item, it must be unworn, have the original accessories, be in new and resalable condition, and in the original packaging with all tags intact. For items purchased in multi-buy offers (e.g., Buy one Get one Free, Buy one Get one 50% off) you must return all items purchased under the offer for a full refund as we will not refund partial multi-buy purchases.

We will credit the original payment method used to place your Order. The acceptance of refund requests is at the sole discretion of Khajaja and may be subject to Additional Terms.  Khajaja gift cards are not returnable or redeemable for cash (except as required by law).

 

10. Promotions: We may offer promotions that include Additional Terms that may apply to your Order. Please review promotional Additional Terms carefully. If promotional Additional Terms and these Terms of Sale conflict, these Terms of Sale govern.

11. Dispute Resolution – ARBITRATION AND CLASS ACTION WAIVER: If a dispute arises between you and Khajaja, you and Khajaja agree, as permitted by applicable law, to resolve any claim or controversy at law or equity arising out of, relating to, or connected in any way with these Terms of Sale through binding arbitration or as we and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly at contact@khajaja to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

12. Disclaimers and Warranties: We may publish advice, FAQs, suggestions, or other recommendations on the Site in relation to the handling and care of certain products or items. These statements are not a warranty or promise of how a product or item will ship, look like, work, or last. Such advice is solely meant as a recommendation. We also may take steps to address your satisfaction with packaging and delivery by including descriptions of our practices on the Site. Such descriptions are not a warranty or promise of how packaging or deliveries will occur.

13. Governing Law and Jurisdiction: The Site is operated from the U.S. All matters arising out of or relating to Orders or these Terms of Sale are governed by and construed in accordance with the laws of the State of Arizona without regard to its conflicts of law provisions that might apply the laws of another jurisdiction